1. Support Connection
The lightest touch. Short-term help to connect with providers and community supports, and to build your confidence using the plan yourself. Suits people who mostly know what they want and need a hand getting started.
NDIS support
Support Coordination
Help to understand your plan, choose the right providers and get real value from your funding — across Adelaide and wider South Australia.
What’s included
Someone whose job is making your plan work
An NDIS plan is a budget, not a service. Turning it into actual support means finding providers, comparing them, negotiating service agreements, tracking spending and sorting things out when they go wrong. A support coordinator does that work with you, and teaches you to do more of it yourself over time.
We deliver support coordination across Adelaide and wider South Australia, for participants whose plans are NDIA-managed, plan-managed or self-managed.
- Understanding your planWhat each budget actually covers, and what it will not stretch to
- Finding providersReal options with availability, not a list you have to ring yourself
- Service agreementsChecking what you are signing, and what happens if it is not working
- Tracking your budgetSo you are not told in month nine that the money has run out
- Preparing for reviewEvidence gathered through the year, not assembled the week before
- When things go wrongA provider falls over, a support ends, a crisis lands — you have someone to call
How we work
Coordination that works for you, not for us
A coordinator who only ever recommends their own employer is not coordinating, they are selling. How we handle that is the most important thing on this page.
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We name the conflict
We deliver other supports too. Where we could benefit from a recommendation, we say so in writing and give you options that are not us.
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You choose, always
Using us for coordination never obliges you to use us for anything else, and choosing another provider changes nothing about how we work with you.
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You can actually reach us
Coordination fails on unanswered calls. You get a named coordinator and a realistic response time, not a shared inbox.
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Written down, not remembered
What was agreed, who is doing it and by when. Coordination that lives in one person’s head stops working the moment they take leave.
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Hours spent on you
Your coordination budget is finite. We tell you where the hours went and what they bought, so you can judge whether it was worth it.
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Aiming to be needed less
Support coordination is capacity building. If you want to run more of your plan yourself, we teach you how rather than keeping the knowledge.
The three levels
Which level is in your plan?
Support coordination is funded at one of three levels. The words look similar and the difference matters, so it is worth checking which one your plan actually names.
2. Support Coordination
The most common level. Designing a mix of supports, arranging and monitoring them, resolving problems, and preparing for your plan review. Ongoing rather than one-off, and focused on building your capacity as it goes.
3. Specialist Support Coordination
For high-risk or highly complex situations — multiple services in conflict, housing instability, justice or hospital involvement. Delivered by a suitably qualified practitioner, and focused on reducing barriers and managing crises.
Not sure which you have? Send us your plan and we will read it with you, whether or not you go on to use us.
The practical part
How support coordination is funded
Support coordination sits in Capacity Building, and it is a stated support — which changes what you can do with it.
It is funded under Capacity Building — Improved Life Choices, and your plan names a number of hours rather than a general pot of money. Being a stated support means those hours are ring-fenced: they cannot be moved into other categories, and other funding cannot be moved into them.
That cuts both ways. Nobody can quietly spend your coordination budget on something else — but if the hours run low, they run low, and topping them up means a plan variation rather than a reshuffle.
Which is why we would rather tell you in month four that the hours are going faster than expected than hand you a surprise in month ten.
What the hours actually go on
- Research and phone calls to find providers who genuinely have capacity
- Meetings with you, your family and the services already involved
- Setting up service agreements and sorting out what goes wrong afterwards
- Reports and evidence for your plan review
- Coordination hours are stated and cannot be reallocated. If they are running out faster than planned, that is a conversation to have early, not at review.
Commonly confused
Support coordination, plan management, or your LAC?
Three different things that all sound like help with your plan. People routinely pay for one expecting another.
Support coordination
The people side. Finding and connecting supports, coordinating them, fixing problems. Funded from Capacity Building as stated hours.
Plan management
The money side. Paying provider invoices, claiming from the NDIA and keeping your financial records. It does not find you a provider.
Your LAC or NDIA planner
Free, and not the same. Local Area Coordinators help with the plan itself and mainstream connections, but do not manage your day-to-day supports.
You can have all three at once, and many people do.
Common questions
Support coordination questions, answered plainly
Yes, and pretending otherwise would be the problem. Where we deliver both your coordination and your direct supports, we are required to identify that conflict, tell you about it in writing, and make sure you have genuine choice. In practice that means presenting options that are not us, and never making one service conditional on another. If you would prefer a fully independent coordinator, say so and we will help you find one.
You ask for it at a planning meeting or plan review, and explain why it is reasonable and necessary — usually because your situation is complex, your supports are fragmented, or you have no informal help to do the legwork. Evidence from allied health or a treating practitioner helps. We can talk through how to make that case before your review.
Yes, at any time. The funding is yours, not the provider’s. There is normally a notice period in your service agreement, and a good coordinator will hand over properly rather than make it difficult. If you are leaving us, we will do the handover well — that is the job.
Because coordination is a stated support, the hours cannot be topped up from another budget — it takes a plan variation. That is why we track usage and flag it early rather than at the end. If a genuinely unforeseen situation has burned through the hours, we will help you document it for the NDIA.
No. Where another provider is a better fit — because of location, specialisation, availability or simply because you would get on better with them — we say so. A coordinator who always arrives at the same answer is not doing the work you are paying for.
They do different jobs. A plan manager pays your invoices; they do not find you a speech therapist with capacity, or sort it out when a support worker stops turning up. Plenty of people have both, and plenty of people are plan-managed with no coordination and manage perfectly well. It depends on how much legwork you want to do yourself.
Explore more
Other services you might need
Specialist Disability Accommodation
Purpose-built, accessible housing for participants with significant functional impairment or high support needs — independent or shared.
Read more about Specialist Disability Accommodation
Assistance with Daily Living
24/7 in-home support: personal care, meals, wellbeing monitoring and companionship.
Read more about Assistance with Daily Living
Therapeutic Mentoring
Personalised support to strengthen mental health, emotional wellbeing and social skills.
Read more about Therapeutic MentoringSend us your plan and we will read it with you
Whether or not you end up using us for coordination. Sometimes the most useful thing is simply knowing what you already have.